LP1 Life and Pensions Customer Operations

The LP1 (Life and Pensions Customer Operations) exam forms the first part of the Certificate in Financial Services. It is a level 3 paper, worth 15 credits toward the qualification.

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Forms part of	The Certificate in Financial Planning.
Credit awarded	15
Exam length	90 minutes
Exam type	Multiple Choice
Exam content	15 questions followed by a further 35 questions based on 7 case studies (5 questions per case study)
Pass Mark	In the region of 70%
Learning Outcome 1	Understand the life and pensions customer.
Learning Outcome 2	Understand the key functions within life and pensions customer operations.
Learning Outcome 3	Understand the importance of clear and accurate information in attracting and selling to customers.
Learning Outcome 4	Apply appropriate customer services principles, processes and techniques to customer communications.
Learning Outcome 5	Understand the difference between advice, guidance and information in a customer communication context.
Learning Outcome 6	Understand the importance of recording, managing and responding to customer feedback.
Learning Outcome 7	Understand the characteristics of effective teams.

Course Overview

The LP1 (Life and Pensions Customer Operations) exam forms the first part of the Certificate in Financial Services. It is a level 3 paper, worth 15 credits toward the qualification.

The exam itself is a 90-minute computer-based multiple-choice exam. There are an initial 15 questions followed by a further 35 questions based on 7 case studies (5 questions per case study). It can be taken at test centres throughout the country. As the exam is computer-based, you can sit it on a date of your choosing throughout the year providing more flexibility to accommodate your studies.

The nominal pass mark is 70% and as this is a computer-based test rather than a written test it is unlikely that there will be much deviation from this unless a question is subsequently found to be invalid. So, in terms of the mark needed to pass, you are looking at a minimum of 35/50.

Course Price: £69.00 + VAT

Access Duration: 6 months

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